BM + MOH

can’t find an answer? Contact us!

Shipping + processing time

How will my pretzels be shipped?

All packages are shipped via UPS.

Where does Fatty Sundays ship from?

We ship all packages out of our production space in S. Williamsburg, Brooklyn.

When can I expect my order to ship out?

Please allow up to 2-3 business days for us to process your order before it is shipped out.

When can I expect to receive my order?

We only ship on Monday – Thursday and deliveries will not be made on Saturday or Sunday. If you select the Ground shipping option, please refer to the below map to see how long your order will be in transit. If you select the 2nd Day Air shipping option, your package will be delivered 2 business days from when it is shipped out. If you select the Next Day Air shipping option, your package will be delivered 1 business day after it is shipped out. UPSmap

Can I expedite my order?

Yes, please call us at 646-762-2555 and we can do our best to make special arrangements for you to get your pretzels sooner.

Will I receive an order confirmation?

Yes, you will receive an email confirmation immediately upon placing your order.

Will I receive a tracking number for my order?

Yes, you will receive tracking information via email once your order is shipped out.

Do you offer same day shipping?

We are happy to set up a messenger service for you for same day delivery. Please note that this option is available subject to inventory, timing and delivery location. Please call us directly (646-762-2555) to make arrangements.

Can you hold my order for a future ship date?

Yes, please make a note in the comments section, email us at orders@fattysundays.com, or call us at 646-762-2555 to make special arrangements for your package.

How will my order ship during the summer?

IMPORTANT WARM WEATHER NOTICE: We are shipping all orders with cold packs ($6.00 cost included in shipping) through September 15. For any orders being shipped outside of the tri-state/New York area we strongly advise shipping via Next Day Air or 2nd Day Air. Please make sure someone will be available to receive the shipment upon delivery. Due to the nature of our chocolate products, if you do not ship via Next Day Air or 2nd Day Air and confirm someone will be able to receive the delivery, Fatty Sundays cannot guarantee the shipment will arrive in perfect condition (some melting may occur.) If you select the Ground shipping option, please refer to the below map to see how long your order will be in transit. UPSmap

Can my order be shipped to a location outside of the U.S.?

At this time we do not ship internationally.

Can packages be shipped to PO boxes?

Deliveries cannot be made to PO boxes. If you address the delivery to a PO box we cannot guarantee timely delivery.

Does someone need to be available to receive the delivery?

While a signature is not required at the time of delivery, we cannot be responsible for package(s) left unattended upon delivery.

How are Fatty Sundays packed for shipping?

Every attempt is made to ensure that our pretzels arrive in perfect condition. We use bubble wrap, corrugated paper and kraft paper to package everything for a safe delivery.

My pretzels arrived broken – can they be replaced?

Oh no! Please let us know immediately. In the isolated event that breakage occurs, we will be happy to replace your pretzels. Simply return the broken pretzel package(s) to us and we will send you replacement pack(s) at no additional cost to you.

How far in advance should I place my custom order?

There is a 2-week lead-time for all custom orders. If you need your pretzels sooner please contact us and we’ll do the best we can to accommodate you (rush fee may apply).

Ingredients + storage

How should my chocolate covered pretzels be stored?

They should be kept in a cool and dry place. You may refrigerate your Fatty Sundays to extend shelf life (once product is opened) or if you prefer your chocolate cold!

Do Fatty Sundays contain dairy products?

All of our products are manufactured in a facility where nuts, gluten and dairy are present. Please refer to the ingredient list for specific details.

Do Fatty Sundays products contain nuts?

All of our products are manufactured in a facility where nuts, gluten and dairy are present. Please refer to the ingredient list for specific details.

Are Fatty Sundays pretzels Kosher?

Yes! Fatty Sundays pretzels are certified OU-D by the Orthodox Union. For a copy of the certificate please contact us as info@fattysundays.com.

Is there a sugar free option?

Not at this time.

Is there a gluten free option?

Our Gluten Free chocolate covered pretzel products are made with gluten free pretzels. However, all of our products are manufactured in a facility where nuts, gluten and dairy are present. Please refer to the ingredient list for specific details.

What size are the pretzels?

Our standard pretzel rods are approximately 4” long.

Pricing + discounts

Do you offer bulk discounts or corporate discounts?

We offer 5% off of all orders of $500 or more. Please contact us for more information when placing your order.

Do you sell Fatty Sundays wholesale?

Yes! Contact us at wholesale@fattysundays.com if you are interested in selling Fatty Sundays at your shop.

Location + pickups

Do you have a storefront?

Fatty Sundays does not have a brick and mortar shop just yet. You can order online, pick up from our Brooklyn production center, or find Fatty Sundays at a location near you here.

Can I pick up my order?

You can pick up your order from our South Williamsburg, Brooklyn production center. Please contact us to make arrangements.

Can Fatty Sundays be purchased online only?

Check out where you can find Fatty Sundays near you here.

Miscellaneous

Do you have a policy on donation requests?

Contact us at info@fattysundays.com with any donation requests.

What is your return policy?

Due to the nature of our product we cannot accept any returns at this time. All sales are final.